Privacy

Policy

This privacy statement discloses the privacy practices for www.HEL-MER.com which wholeheartedly respects your privacy. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the experience we aim to provide. The sole owner of all personal information collected at this site is Helmer, and Helmer will NEVER rent or sell your personal information to any third party. 

What information do we collect and how we use it?
We collect and use information about you to ensure that we can continue to provide you with exceptional customer service. The information collected and stored includes your name, address, telephone number, and email address. While your credit card information is collected at the time of purchase, only the last four digits are stored on Helmer server. Furthermore, all shipping labels are pre-printed at Helmer’s office, so none of your personal information is held or stored by any of the shipping companies that are used to deliver orders.
The information you provide to Helmer will only be used to process your order and to add your name (mailing address and email address) to our mailing list so that you will receive future mails by post or by email via. Those mails will only be related to Helmer news, events or promotions.

We will not retain your data for longer than necessary for the purposes set out in this Policy.


Unless there is a problem with your order you will not be contacted by Helmer. You may update or change the personal information Helmer has collected by sending an email to info@hel-mer.com

Should there be any changes to Helmer Privacy Guarantee, all affected users will immediately be notified by email and all relevant changes will be posted to this portion of the site.
Cookies

By use of this website you agree to our use of cookies. If you wish to opt out of their use please email info@hel-mer.com.

Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions. 

We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing Your Personal Information and other Third Party

We do not sell, trade, or rent Users personal identification information to others. We may share your data to our Service Providers And Suppliers in order to make certain services available to you. These include IT, delivery and marketing service providers.
Helmer only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and
security controls.
These websites, and others linked to from this Policy, are owned and operated by a third party and they are responsible for processing personal data in accordance with their own privacy policies.

Aside from our service providers, Helmer will not disclose your personal data to any third party, except as set out above.

Our Controls

Helmer is committed to keeping your personal data safe and secure to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our security measures include: –

Encryption of data; any information you provide us via our website is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

We follow all PCI-DSS requirements. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help to ensure the secure handling of credit card information by our site and our payment service providers. 
Regular cyber security assessments of all service providers who may handle your personal data;

Scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;

Internal policies setting out our data security approach and training for employees

Your Rights

You have the following rights:
The right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
As set out above, the right to opt out of any marketing communications that we may send you.
If you wish to exercise any of the above rights, please contact us using the contact details set out below

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions or comments about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:

via email: info@hel-mer.com
write us: 11 Weymouth street, W1W 6DD, London UK 
phone us: 01138346222